Presented by Darlene Blankenship Director of Membership, Select Registry Darlene@SelectRegistry.com and Carrie Paugh Director of Quality Assurance, Select Registry Carrie@Select Registry.com Sweeping changes have taken place in our industry in regards to how we operate, some mandated and some at the hands of what is in the best interests for our staff and guests. And these changes are not going away any time soon, if ever. We’ll explore what guests are looking for and how you can prepare your new property to meet these changes and be competitive in a COVID era.